Last updated at 2/20/2023
1. Order handling time.
With audiobooks available, delivery is instant. After payment, the download right will be granted to your account and a download link will be provided right on the successful order confirmation page. For long-term management and download, please access your account, if you have not registered for an account, the system will automatically create an account according to the email you provide, please check your email to receive the login password.
For pre-ordered books, we will grant the right to download within 24-72 hours through the customer's website account or email. Therefore, customers need to pay attention to provide the correct email when paying for the order. To avoid mistakes, we encourage customers to register an account before making a purchase instead of letting the system create an account automatically when customers pay.
2. Transit time
For pre-ordered books, the delivery time is announced as soon as the customer chooses to buy. Usually within 72 hours.
For audiobooks, the download time depends on your internet connection. With a high-bandwidth connection, the download time will be faster, so consider choosing an appropriate internet network. Typically, our audiobooks range in size from a few hundred MB to several GB, so be careful when downloading on networks that charge innetnet for the download file size.
3. shipping delay
Permission to download audiobooks after payment is made immediately and without delay.
In some cases where your payment method is abnormally alerted, the system will delay the granting of download permission to verify the information. In this case you will receive the right to download within 24 hours.
4. Shipping cost.
We do not have physical shipping so we do not charge customers. But you will be subject to tax according to local regulations.
5. Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.